Preferences

Configure application-wide preferences from the Preferences page in the left sidebar or at /settings/preferences.

Timezone

Select your preferred timezone for displaying sync schedule times and last-run timestamps on the Dashboard. This is a display-only setting — it does not affect when sync jobs actually run.

Concurrent Workers

Set the number of background worker threads that process sync jobs simultaneously. This controls how many entities can sync in parallel.

Setting	Description
Default	Number of CPU cores on the host machine
Range	1 to 32

Increasing the worker count allows more entities to sync in parallel, which can reduce the total time to sync all entities. However, more workers also means more simultaneous API calls and database writes.

Tip

For most deployments, the default (CPU core count) is a good starting point. Increase if you have many entities and your database can handle the load. Decrease if you see API throttling or database timeouts.

Note

Changes to the worker count require an application restart to take effect.

Autotask Modules

Toggle optional Autotask modules that enable additional entity groups for syncing:

Multi-Currency

Enables syncing of price list entities. Only enable this if your Autotask instance uses multi-currency pricing.

Documents

Enables syncing of document-related entities (documents, attachments, notes, categories, and associations). Enable this if you need document data in your SQL reports.

See Sync Settings — Module Toggles for the full list of entities in each module.